Privacy Policy
GRANOLA CRUNCH – PRIVACY POLICY
(Last Updated: March 31, 2026)
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.
OVERVIEW
The domain name https://granolacrunch.in/ and its related sub-domains, services, and tools (collectively, the “Website”) is owned and operated by Heirloom Harvest LLP, bearing LLPIN ACH-8182, with its registered office at:
Plot 2/1E, Lohiya Nagar, Kholeshwar, Akola – 444001, Maharashtra (Hereinafter referred to as “we”, “us”, “our”, or “Heirloom Harvest LLP”) We are committed to respecting your privacy and ensuring secure management of any personal information shared by you on the Website.
This Privacy Policy (“Policy”) explains how we collect, use, process, share, store, protect, and manage your information.
This Policy is deemed to be incorporated into our Terms of Service, and in the event of a conflict, our interpretation shall be final and binding.
By accessing the Website or clicking “accept” when prompted, you explicitly and unconditionally consent to the collection, use, storage, processing and disclosure of your personal information as described in this Policy.
If you do not agree, please do not use the Website.
This Policy applies to all current and former visitors, customers, and users of the Website.
We may update this Policy from time to time and will notify you at least once annually or whenever material changes occur. 1. TYPES OF INFORMATION WE COLLECT
1.1 Personal Information
Personal Information means any information relating to an identified or identifiable natural person.
This includes:
● First and last name
● Email address
● Phone number
● Shipping/billing address
● Gender
● Date of birth
● Login credentials
● Subscription details
● Order history
1.2 Sensitive Personal Data or Information (SPDI)
SPDI includes:
● Passwords
● Payment information (credit/debit cards, UPI details, wallets)
● Financial identifiers
We collect SPDI only when necessary and only with your explicit consent.
1.3 Non-Personal Information
This includes information that does not identify you, such as:
● Browser type
● Device type
● ISP details
● IP address
● Referring/exit pages
● Operating system
● General demographic data
● Survey responses 1.4 Usage Information
Automatically collected data including:
● Time spent on Website
● Pages viewed
● Number of visits
● Clickstream data
● Cookies & tracking information
● Behavioural patterns
Collectively, Personal Information, SPDI, Non-Personal Information, and Usage Information are referred to as “Information.”
2. COLLECTION OF INFORMATION
We may collect Information when you:
2.1
● Register or create an account
● Update your account details
● Place an order or subscribe
● Interact with our customer support
● Participate in surveys, contests, promotions
● Submit product reviews or comments
● Use any Website functionality
2.2 All Information is provided voluntarily by you.
2.3 Cookies We use cookies to:
● Improve your Website experience
● Remember your login details
● Manage your cart
● Deliver personalized content
You may decline cookies, but some parts of the Website may not function properly. 2.4 For payments, we collect necessary billing information. Payments are processed by trusted third-party gateways.
2.5 We only collect SPDI with consent and in compliance with applicable law.
2.6 We may collect non-personal data from your browser automatically.
2.7 Information collected on one device may be associated with your profile across other devices.
2.8 You may browse the Website without providing Information, but certain features will be unavailable.
3. USE OF INFORMATION
We use the Information to:
3.1
● Process and deliver your orders
● Manage your account
● Provide subscription services
● Respond to inquiries
● Improve Website functionality
● Resolve technical issues
● Provide customer support
● Personalize user experience
● Notify you about updates
● Communicate offers, newsletters, and promotions
3.2 We may review and analyze Information to offer customized service.
3.3 Usage and Non-Personal Information may be used for:
● Internal analytics
● Market research ● Product improvement
● Identifying usage trends
3.4 When you communicate with us, we may use your Information to respond via email, SMS, call, WhatsApp, or other channels.
4. INFORMATION SHARING
We do not rent, sell, or disclose your Information except:
4.1 With employees, partners, or service providers on a need-to-know basis.
4.2
(a) With affiliates or partners to provide services
(b) With payment gateways to process your payments
(c) With delivery partners for fulfilment
(d) With third-party vendors for marketing, analytics, hosting
4.3 We may share Information with government, law enforcement, or pursuant to legal obligations.
5. THIRD-PARTY SERVICE PROVIDERS
5.1 We may engage third-party vendors for:
● Order fulfilment
● Payment processing
● Marketing/advertising
● SMS/email automation
● Data analytics
● Web hosting
● Subscription management
● Social media integrations
These providers may have limited access to Information but are forbidden from using it beyond required functions. 5.2 We are not responsible for the privacy practices of third-party websites or services linked from our Website.
5.3 Social/Login Services Our Website may integrate with:
● YouTube API Services
By interacting with these services, you agree to their:
● Terms of Service
● Privacy Policy
● API usage rules
5.4 You may revoke YouTube API data access through your Google Security Settings.
6. DISCLOSURE TO ACQUIRERS
In the event of a merger, acquisition, restructuring, fundraising, or asset transfer, your Information may be transferred to the successor entity.
7. CONTROL OVER YOUR PERSONAL INFORMATION
7.1 You may request to withdraw consent by emailing care@heirloomharvest.in.
7.2 Withdrawal of consent may restrict your ability to use Website services.
7.3 Account deletion can be requested per Terms of Service. 8. RECTIFICATION / CORRECTION / ERASURE
8.1 You may review, modify, update, or delete your Personal Information by logging into your account.
8.2 We may verify your identity before processing requests.
8.3 Requests for edits or deletion may be sent to care@heirloomharvest.in.
9. COOKIES
9.1 We use cookies to:
● Improve user experience
● Personalize content
● Save login information
● Enable shopping cart functionality
9.2 You may disable cookies, but key features may not work.
10. STORAGE OF PERSONAL INFORMATION
10.1 We retain Information as long as required for:
● Legal compliance ● Business needs
● Service delivery
10.2 You agree not to submit false or harmful Information.
10.3 We reserve the right to restrict Website access if misuse is detected.
11. PROTECTION OF INFORMATION
11.1 We use industry-standard administrative, physical, and technical safeguards.
11.2 Despite best efforts, no transmission over the Internet is 100% secure.
11.3 Your account is protected by your Login Credentials. You are responsible for safeguarding them.
11.4 We are not liable for data loss due to:
● Device compromise
● Malware
● Unauthorized access caused by your negligence
● Internet issues
● Force majeure events
12. MINORS & USAGE ON BEHALF OF OTHERS
We do not intentionally collect data from minors.
If you use the Website on behalf of someone else, you confirm you are authorized to provide consent on their behalf. 13. LIMITATION OF LIABILITY
We are not liable for:
● Loss of profits, revenue, or goodwill
● Business interruption
● Consequential or incidental damages
● Third-party actions
● Events beyond our control (Force Majeure)
14. OPT-OUT
You may opt out of promotional emails and SMS using the unsubscribe options provided. Transactional and service-related messages cannot be opted out of.
15. CHANGES TO THIS POLICY
We may update this Policy at any time.
Changes take effect from the date of posting or notification.
16. GOVERNING LAW
This Policy is governed by Indian law.
Disputes shall be subject to the exclusive jurisdiction of:
Akola, Maharashtra
Disputes shall be settled by arbitration under the Arbitration and Conciliation Act, 1996. Seat & venue: Akola, Maharashtra. 17. GRIEVANCE OFFICER
In compliance with the IT Act, you may contact:
Name: Pratik Lohiya Designation: Grievance Officer Email: care@heirloomharvest.in Address: Plot 2/1E, Lohiya Nagar, Kholeshwar, Akola – 444001, Maharashtra Time: Mon–Fri (11:00 AM – 6:00 PM)
18. HOW TO CONTACT US
For questions about this Privacy Policy, write to us at:
📩
care@heirloomharvest.in